Your privacy matters to radioph. This Privacy Policy explains what personal data we collect from players and visitors on the radioph platform, why we collect it, how we use and protect it, and what rights you have over your own information. Please read this document carefully before registering or using any part of the radioph platform.
radioph ("radioph," "we," "us," or "our") operates the online gaming platform accessible at https://radioph.app and its associated mobile applications (collectively, the "Platform"). As the operator of the Platform, radioph acts as the data controller responsible for the personal information of registered players and visitors based in the Philippines.
This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). It also reflects our obligations under applicable gaming regulations administered by the Philippine Amusement and Gaming Corporation (PAGCOR).
By accessing or using the radioph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the radioph Platform.
radioph collects personal data that is necessary for the operation of the Platform, compliance with legal obligations, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include:
radioph collects personal data through the following means:
radioph uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | Identity documents, date of birth |
| Processing deposits and withdrawals | Financial and payment data |
| Delivering gaming services and personalization | Gaming activity, preferences, device data |
| Fraud prevention and security monitoring | IP address, device data, transaction history |
| Anti-money laundering (AML) compliance | Financial data, identity documents, transaction history |
| Responsible gaming monitoring and intervention | Gaming activity, account settings, support history |
| Customer support and dispute resolution | Contact data, support correspondence |
| Marketing and promotional communications | Contact data, gaming preferences (with consent) |
| Legal and regulatory compliance | All categories as required by law |
radioph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.
Under the Data Privacy Act of 2012, radioph processes your personal data on the following legal bases:
radioph does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom radioph shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable Philippine data protection law.
radioph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
radioph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While radioph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying radioph immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by radioph:
To exercise any of the above rights, please contact our Data Protection Officer at the details provided in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
radioph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.
The radioph Platform is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to radioph, please contact us immediately at the details in Section 14. We will investigate and take appropriate action within 48 hours of receiving your report.
Some of radioph's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, radioph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law, including:
By using the radioph Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.
radioph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The date of the most recent revision is shown at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the radioph Platform following the effective date of any revised Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by radioph, please contact our designated Data Protection Officer (DPO):
Our DPO operates on Philippine Standard Time (PST, UTC+8) and will respond to all privacy-related inquiries within five (5) business days. For urgent matters such as suspected data breaches or unauthorized account access, please use Live Chat for the fastest response.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by radioph.
From encryption to regulatory compliance, here's what radioph does to keep your personal data safe every day.
All data transmitted between your device and the radioph platform is protected by TLS encryption. Sensitive data at rest — including financial records and identity documents — is encrypted using AES-256.
radioph's data practices are fully aligned with the Republic Act No. 10173 (Data Privacy Act of 2012) and the guidelines of the National Privacy Commission. Your rights as a Filipino data subject are fully respected.
radioph does not sell, rent, or trade your personal information to third-party marketers. Data is shared only with trusted service partners under strict contractual data protection obligations.
radioph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and handling all privacy-related inquiries and requests from players.
Access, correct, or request deletion of your personal data at any time. Manage your marketing preferences and cookie settings directly from your account. Your data, your choice.
Independent third-party security firms conduct regular penetration tests and vulnerability assessments on the radioph platform to ensure your data remains protected against evolving threats.
Your data is protected. Your privacy is respected. Join thousands of Filipino players who trust radioph for a safe, fair, and exciting online gaming experience.
21+ only. Please play responsibly. Gambling is addictive — know when to stop.